Aesthetx Shop shipping Policy

Aesthetx Shop shipping Policy

The Aesthetx Shop processes orders Monday-Friday in the order they are received. Please allow 7-10 business days for order processing and shipment.

Lost or Stolen Packages

Please report any lost or stolen packages to our customer care team immediately,, so we can investigate and resolve the issue.

Refused or Undeliverable Packages

If your package is refused or undeliverable, you will be charged a $50 fee to cover packaging and shipping costs. Please ensure that your shipping address is correct before placing your order to avoid incurring this fee.

Change of Address After Shipment

If you need to change the delivery address of your package after it has been shipped, please note you will be charged a $50 fee for re-shipment. Please note that any change in address will delay the arrival of your package.

Back-Ordered Items

We know how excited you are to get your medical-grade skincare products. If a product goes on back-order, we will display the date it is expected to be back in stock on the product’s description page.

If you place an order with multiple items and one or more are back-ordered, the products in-stock will be shipped immediately using the method selected at time of purchase. The back-ordered item(s) will be sent separately with no cost of shipment to you

If your order contains only one item and it is on backorder, our customer care team will contact you with an estimated ship date.

 Contact Us

If you are experiencing difficulties using the website, please contact us:

  1. Call our customer service representatives: 408-559-7177
  2. Email :